Privacy Policy

EEVA Motors Private Limited ("EEVA Motors," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, use our mobile app, purchase or service our vehicles, or otherwise interact with us (collectively, the "Services").

1. Information We Collect

We may collect the following categories of information:

• Personal identifiers: name, email address, phone number, postal address, date of birth.
• Account information: username, password, purchase or reservation history.
• Payment information: billing address and payment card details (processed via secure third-party payment processors).
• Vehicle information: VIN, vehicle configuration, service and maintenance history.
• Usage data: pages visited, features used, app interactions, device type, IP address.
• Location data: approximate or precise location, where permitted by you.
• Communications: messages you send us via forms, chat, email, or phone.

2. How We Use Information

• To provide, operate, and maintain our Services and vehicles.
• To process orders, reservations, and payments.
• To personalize your experience and provide customer support.
• To send service updates, safety notices, and marketing communications (where you have opted in).
• To improve vehicle performance, diagnostics, and software via telematics data.
• To comply with legal obligations and enforce our terms.
• To detect, prevent, and address fraud or security issues.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (payment processing, hosting, analytics, customer support).
• Authorized dealers and service centers to facilitate sales, maintenance, and warranty support.
• Business partners for co-branded offerings, with your consent where required.
• Legal and regulatory authorities when required by law or to protect our rights and safety.
• Successors in connection with a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, remember preferences, and analyze traffic. You can manage cookie preferences through your browser settings or our cookie consent tool where available.

5. Vehicle & Telematics Data

Our vehicles may collect telematics data such as location, driving behavior, battery status, and diagnostic information to enable features like remote monitoring, over-the-air updates, roadside assistance, and safety alerts. You may be able to control certain data-sharing features through your vehicle settings or the EEVA Motors app.

6. Data Security

We implement technical and organizational safeguards, including encryption, access controls, and regular security assessments, to protect your information. No system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us using the details below.

9. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place consistent with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. Continued use of our Services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at info@eevamotors.in.